Crystal Sphere Holder

REFUND POLICY

 

Received Something Damaged

if you’re not entirely satisfied with your purchase, please contact us.

You have 14 business days to return an item from the date you received the item. If something is faulty, we will meet our legal obligations by providing a replacement product or refund.

You may return new items sold and fulfilled online Enchant & Delight 14 days of delivery for a full refund. Any received after that may be denied.

Your return parcel must be posted stamped within 14 days of you receiving the order.

Items must be returned in their original condition. Articles should be replaced with the original product tags attached and with all paperwork and receipt of purchase.

Once Enchant & Delight has received your returned package, all returned items will be inspected before a refund is issued.

All returns are subject to inspection by our Quality Assurance team before a refund is processed.  Enchant & Delight reserves the right to deny any refund if items are returned used, soiled, or damaged in any way. You will be notified via email if your returned item is not suitable for a refund.

if your return is approved, you will be refunded to your original method of payment. You will receive a notification on the status of your refund.

 

Shipping of returned Goods

You are required to pay for your own shipping cost to return any item.

 

Contact Us

Enchantanddelight1@outlook.com

to initiate a return. You'll need to provide your order number, contact details, and reason for return.

SHIPPING POLICY

 

(Australia)

Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Enchant and Delight goodies right away. We kindly ask that we are all patient and understanding during this very testing time.

Stay up to date with the latest from Australia Post here

 

(New Zealand)

Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Enchant and Delight goodies right away. We kindly ask that we are all patient and understanding during this very testing time.

Stay up to date with the latest from Australia Post here

 

(Shipping costs)

Shipping cost is a flat rate

Australia $10.00

New Zealand $29.90

 

(Tracking)

You will receive an email on confirmation of your order Another email with a tracking number will be sent to you once your order has been dispatched.

To track your order, please enter your tracking number in the below Australia Post link.

Information

If you experience any difficulties while entering your shipping address during checkout, please email us with your full shipping address and contact phone number before you place your order.

If a change of address is made directly with your local post office Enchant and Delight will not be held responsible for any lost incorrectly delivered parcels. Requests for change of address must be made directly with Enchant and Delight via our contact service prior to your order being shipped.

If a customer error in the shipping address is made during the checkout process (e.g, incorrect/incomplete address), Enchant and Delight reserve the right to charge a reshipment fee.

Enchant and Delight is not responsible for lost or stolen packages or packages delayed in transit.

TERMS & CONDITIONS

 

We reserve the right to reject any order you place with us for any reason. We may refuse your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private purposes.

We expressly prohibit purchases for resale and reselling any Enchant & Delight product unless agreed in writing by Enchant & Delight. By using our website, you accept and agree to our privacy policy. Your information will be utilized, according to our privacy policy to process your order and tell you about our products and services.

Website Content

Information on this site is subject to change without notice. However, we do try to keep you informed of changes made via Facebook, and Instagram. While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products this may depend on the colour reproduction on your computer or mobile device.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Enchant & Delight. You must not copy our site or otherwise be exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or expressly authorized by law or in writing by Enchant & Delight.

 

Governing Law

The contract is governed by the laws of Australia and other laws which are applicable in the country where the consumer is a resident.

 

Delivery Charges

The delivery charge does not include any applicable importation costs, taxes, and duties by customs in the country where delivered. You are responsible for such taxes and obligations.

 

Pricing

Prices online are exclusive of delivery charges. 
The Enchant & Delight reserves the right to amend any pricing errors displayed due to human error, computer malfunction, or other reasons. Enchant and Delight will notify you of any error in pricing.

 

Security

We protect our secure SSL payment gateway server, to protect your online order. Information. This technology encrypts all information including your credit card and all personal information passed from you to our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your bank.

 

Processing your order (Express Delivery)

If you place an express order before 2 pm AEST (Monday to Friday), your order is dispatched the same day. If your order is placed after 2 pm or on a Saturday or Sunday, it will be processed and shipped the next working business day.

 

Standard Delivery

All orders with the Standard shipping option shipped within 5-7 business days. Monday to Friday operation, subject to Public Holidays.

Please note standard and express delivery times are additional to these periods and vary from region to region. Please reference our delivery notice for your expected delivery time in your area.

 

Your Invoice

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place the order.

 

Your Order

If you have any problems with your order, please contact us via our contact page or email us