REFUND POLICY

 

Received Something Damaged

if you’re not entirely satisfied with your purchase, please contact us.

You have 14 business days to return an item from the date you received the item. If something is faulty, we will meet our legal obligations by providing a replacement product or refund.

You may return new items sold and fulfilled online Enchant & Delight 14 days of delivery for a full refund. Any received after that may be denied.

Your return parcel must be posted stamped within 14 days of you receiving the order.

Items must be returned in their original condition. Articles should be replaced with the original product tags attached and with all paperwork and receipt of purchase.

Once Enchant & Delight has received your returned package, all returned items will be inspected before a refund is issued.

All returns are subject to inspection by our Quality Assurance team before a refund is processed.  Enchant & Delight reserves the right to deny any refund if items are returned used, soiled, or damaged in any way. You will be notified via email if your returned item is not suitable for a refund.

if your return is approved, you will be refunded to your original method of payment. You will receive a notification on the status of your refund.

 

Shipping of returned Goods

You are required to pay for your own shipping cost to return any item.

 

Contact Us

Enchantanddelight1@outlook.com

to initiate a return. You'll need to provide your order number, contact details, and reason for return.

SHIPPING POLICY

 

(Australia)

Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Enchant and Delight goodies right away. We kindly ask that we are all patient and understanding during this very testing time.

Stay up to date with the latest from Australia Post here

 

(New Zealand)

Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Enchant and Delight goodies right away. We kindly ask that we are all patient and understanding during this very testing time.

Stay up to date with the latest from Australia Post here

 

(Shipping costs)

Shipping cost is a flat rate

Australia $10.00

New Zealand $29.90

 

(Tracking)

You will receive an email on confirmation of your order Another email with a tracking number will be sent to you once your order has been dispatched.

To track your order, please enter your tracking number in the below Australia Post link.

Information

If you experience any difficulties while entering your shipping address during checkout, please email us with your full shipping address and contact phone number before you place your order.

If a change of address is made directly with your local post office Enchant and Delight will not be held responsible for any lost incorrectly delivered parcels. Requests for change of address must be made directly with Enchant and Delight via our contact service prior to your order being shipped.

If a customer error in the shipping address is made during the checkout process (e.g, incorrect/incomplete address), Enchant and Delight reserve the right to charge a reshipment fee.

Enchant and Delight is not responsible for lost or stolen packages or packages delayed in transit.

PRIVACY POLICY

 

This privacy policy explains why we collect personal information and how we collect, use, disclose, store and protect your information.

Enchant & Delight- is committed to safeguarding your privacy online. It is very important to us that you should be able to use and enjoy our websites without having to worry about your privacy. This Privacy Policy is designed to help understand how your personal information will be treated. Please read this Privacy Policy along with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Personal Information

Personal information is any information that can be used to identify you, such as your name, address, telephone number and email.

 

Policy Cover

We comply with the Australian Privacy Principles ("APPs"). This privacy policy applies to Enchant & Delight (referred to in this document as ("we," us" or" our")

 

Information We Collect

We collect personal information including your name, address, telephone number and email. We do not collect your financial information or retain credit card numbers used to purchase products or services this information is received by a financial institution that has a privacy policy.

 

Reasons We Collect Your Information

We collect personal information from you (or about you) to allow us to: send out newsletters, for complaints, and to better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. 

 

How We Collect Your Information

We collect most personal information directly from you when you consent to communications from us. You provide us with your information when you purchase (or inquire to buy) products or services from us, participate in our competitions and when you use our website. We use cookies to collect your personal and non-personally identifiable information to understand your browsing behaviour.

 

If You Do Not Want Us to Receive Your Information

If you choose not to provide us with your information, we may be unable to provide a product or service or deal with you.

 

Disclosure of information

Your information will not be used contrary to this privacy policy unless we are required to do so by law.

 

We Store and Protect Your Information

The Information we collected is in electronic form. Be aware that there are inherent risks associated with the transmission of personal information via the internet. We do take steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification, or disclosure of such personal information. If you do not wish to use the Internet to transmit personal information you can phone us.

If we no longer require your information for the purposes stated above, we will take steps to securely destroy it as soon as practicable, as long as it is lawful to do so.  

 

Online Security

We understand that your protection and safety of information relating to your credit card is very important. That’s why we provide you with a very safe and stress-free online shopping experience.

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website servers.

We do not store your credit card details at any time so consumer confidence and trust is assured.

 

Please Contact Us

If you have any questions about our privacy policy, we will attempt to respond to you within seven business days.  

 

Enchant & Delight

TERMS & CONDITIONS

 

We reserve the right to reject any order you place with us for any reason. We may refuse your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private purposes.

We expressly prohibit purchases for resale and reselling any Enchant & Delight product unless agreed in writing by Enchant & Delight. By using our website, you accept and agree to our privacy policy. Your information will be utilized, according to our privacy policy to process your order and tell you about our products and services.

Website Content

Information on this site is subject to change without notice. However, we do try to keep you informed of changes made via Facebook, and Instagram. While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products this may depend on the colour reproduction on your computer or mobile device.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Enchant & Delight. You must not copy our site or otherwise be exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or expressly authorized by law or in writing by Enchant & Delight.

 

Governing Law

The contract is governed by the laws of Australia and other laws which are applicable in the country where the consumer is a resident.

 

Delivery Charges

The delivery charge does not include any applicable importation costs, taxes, and duties by customs in the country where delivered. You are responsible for such taxes and obligations.

 

Pricing

Prices online are exclusive of delivery charges. 
The Enchant & Delight reserves the right to amend any pricing errors displayed due to human error, computer malfunction, or other reasons. Enchant and Delight will notify you of any error in pricing.

 

Security

We protect our secure SSL payment gateway server, to protect your online order. Information. This technology encrypts all information including your credit card and all personal information passed from you to our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your bank.

 

Processing your order (Express Delivery)

If you place an express order before 2 pm AEST (Monday to Friday), your order is dispatched the same day. If your order is placed after 2 pm or on a Saturday or Sunday, it will be processed and shipped the next working business day.

 

Standard Delivery

All orders with the Standard shipping option shipped within 5-7 business days. Monday to Friday operation, subject to Public Holidays.

Please note standard and express delivery times are additional to these periods and vary from region to region. Please reference our delivery notice for your expected delivery time in your area.

 

Your Invoice

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place the order.

 

Your Order

If you have any problems with your order, please contact us via our contact page or email us